1. REQUESTING A SERVICE



2. CONFIRMING A SERVICE







1. PERJANJIAN PERTEMUAN BISNIS MELALUI TELEPON

Secretary         :    Good Morning, PT Tiga Saudara, can I help you ?

Alisa                :    Hello, could I speak Mr Zio, please ?

Secretary         :    Who’s calling ?

Alisa          :    My name is Alisa as secretary Mr Nabil from PT National Wood, would like to speak with Mr Zio as Director of PT Tiga Saudara

Secretary         :    I’m sorry, Mr Zio weren’t in place, He was there on a business trip to America. Is there a message to be conveyed to him ?

Alisa               :    Yes, Mr Nabil, as leader we want to hold a meeting with Mr Zio to discuss cooperation matters concerning marketing chance in  Pekanbaru.

Secretary         :    Can tell in details the date, time and place of the meeting ?

Alisa                  :  The meeting will be conducted on Monday, December 12th, 2016 at 09.00 pm located at Fairmont Hotel, Jakarta.

Secretary      :     May I know the address and phone number of the PT National Wood?

Alisa    :  Our office at Jl. Harapan Indah 3 Jakarta and contact telephone (021)7788999

Secretary         :  Okay, I will pass the message to Mr Zio, and for further confirmation, I’ll call back

Alisa              :     Okey, thank you




2. PERTEMUAN BISNIS UNTUK MEMBAWA DOKUMEN MELALUI TELEPON

Conan              :   Good afternoon, PT Bee Financial, can I help you ?

Jodie                :   Hello, could I speak to Mr Holmes, please ?

Conan              :   Who’s calling ?

Jodie                :   My name is Jodie

Conan              :   Could you please spell that, please ?

Jodie                :   Yes It’s J-O-D-I-E

Conan             :    Okay hold on a sec I’ll transfer your call

Jodie               :   Thank you

....................................................................................................................................

Holmes           :   Hello

Jodie                :   Is this Holmes ?

Holmes           :   Yes, I’m Holmes

Jodie            :  I would like to remind, for meeting tomorrow regarding the meeting presentation, please bring the proporsal as well as other planning documents, and is expected at 9 am, you are already present in the meeting room

Holmes            :   Okay Madam, I will come on time

Jodie                 :  Okay

Holmes            :   Thank you





3. PEMBATALAN PERTEMUAN BISNIS MELALUI TELEPON

Jasmine     :     Good Morning, PT Universal Products, how may I help you?

Wahid        :     Hello, can I speak to Mr Omar, please?

Jasmine      :    Who’s calling?

Wahid        :     My name is Wahid

Jasmine      :     Could you please spell that, please?

Wahid        :      Yes it’s, W-A-H-I-D

Jasmine      :     Okey, hold on a sec l’ll transfer your call

Wahid         :     Thank you

………………………………………………………………………………………
Omar          :     Hello

Wahid       :    Hello I am Wahid, manager PT Queen Shipping, Unfortunately due some meetings I will be unable to keep our appointment for this Monday. I’d like to change my appointment with you would it be possible to arrange tomorrow at ten o’clock?

Omar           :     Okey

Wahid          :     Ok, thank you sir


Omar            :     You’re welcome




4. PERTEMUAN BISNIS MELALUI EMAIL